Account deletion and data retention policy

At ChatterStars, we respect your privacy and strive to provide you with control over your personal data. This Account Deletion Policy outlines the procedures and guidelines for the deletion of user accounts, including the removal of associated personal information such as names, email addresses, and encrypted passwords.

1. Request for Account Deletion:
Users who wish to delete their ChatterStars account can do so by initiating a request through their account settings or by contacting our customer support team at [email protected].

2. Verification Process:
To ensure the security of the account deletion process, ChatterStars will undertake a verification process to confirm the identity of the account owner. Users may be required to provide additional information for verification purposes.

3. Deletion of Personal Information:
Once the account deletion request is verified, ChatterStars will permanently delete all personal information associated with the user account. This includes but is not limited to:
– Name
– Email address
– Encrypted password

4. Data Erasure Timeline:
ChatterStars will make reasonable efforts to complete the account deletion process and erase associated personal information within 14 business days from the date of the verified request.

5. Retention of Non-Personal Information:
ChatterStars may retain non-personal information for legal or administrative purposes, such as transaction records, in accordance with applicable laws and regulations.

6. Communication:
Users will be notified via the email address associated with their account once the account deletion process is complete. The email will confirm the successful deletion of personal information.

7. Recovery of Deleted Information:
Once the account deletion process is complete, ChatterStars will not be able to recover the deleted personal information. Users who wish to rejoin ChatterStars will need to create a new account.

8. Exceptions:
ChatterStars reserves the right to retain and process personal information as required by law, to protect the rights and safety of other users, or to address any ongoing legal or security issues.

9. Changes to the Account Deletion Policy:
ChatterStars may update this Account Deletion Policy from time to time. Users will be notified of any changes through their registered email addresses or via the ChatterStars platform.

By using ChatterStars, you acknowledge and agree to this Account Deletion Policy. If you have any questions or concerns about this policy, please contact our customer support team at [email protected]